Payment Policy

Payment Policy

At Lulu Nove, we prioritize the safety and transparency of your payments. To ensure that every transaction is handled with the highest level of security, we partner with Checkout Champ, a trusted CRM and payment service provider that complies with PCI standards. All payments made on our website are securely processed through encrypted channels, offering you peace of mind from the moment you place your order.
We accept a range of payment options, including Visa, Visa Electron, MasterCard, and other methods clearly indicated during checkout. Your card will be charged once your order is prepared and ready to ship. By completing a purchase, you confirm that the payment method used belongs to you or that you have the proper authorization to make the transaction.
All transactions are subject to approval by your card issuer. If your payment is declined, we cannot be held responsible for delays in processing or delivering your order. However, we are happy to assist you if you need help resolving the issue.

To safeguard your data, our website is secured with SSL encryption and other robust security measures. Payments are processed only through trusted platforms such as Checkout Champ, ensuring that your financial details are always protected.
While we do everything possible to maintain a secure payment environment, we cannot be held liable for any unauthorized access or third-party breaches unless proven to result from negligence on our part.

Pricing Policy
Regarding pricing, all product prices on our site are listed in euros (EUR) and include VAT, in line with applicable tax regulations. The price shown at checkout is the final price you will be charged, unless a clear and obvious error is identified. Pricing may occasionally change due to seasonal updates, currency fluctuations, or promotional campaigns, but any such changes will be reflected before you confirm your order.

Customers are only responsible for the cost of the products purchased and applicable shipping fees. In some cases, customs duties or import taxes may apply, depending on your country of residence. These fees are handled separately by the courier services such as GLS, PostNord, or Bring, and are not included in our pricing. If you’re unsure whether these charges apply to your order, we recommend checking with your local customs office before completing your purchase.

At Lulu Nove, our goal is to make your shopping experience not only enjoyable but also secure, straightforward, and worry-free.