Privacy Policy

Privacy Policy

At Lulu Nove, we care deeply about your privacy. We are committed to handling your personal data with care, transparency, and respect. When you make a purchase or create an account on our website, we collect basic information such as your name, address, phone number, and email. This data is stored securely and used solely for processing your order, delivering your items, and providing customer support. Only authorized staff members have access to this information, and we never sell or share it with third parties for marketing purposes.

We retain transaction data as required by law, including accounting regulations that mandate storage for up to five years after the end of each financial year. If we ever need to collect additional data, we will ask for your clear consent and explain exactly how the information will be used. All customer data is encrypted during transmission to ensure it remains safe and protected.

What Information We Collect
When you subscribe to our newsletter, we only store your email address and, optionally, your name. We use this information solely to send you updates and promotions, and you can unsubscribe at any time. Your details will never be shared outside of Lulu Nove.

To ensure secure payments, we work with Checkout Champ, a trusted PCI-compliant payment provider. Your payment information, such as credit card number and security code, is handled securely and never stored on our servers. We also collect technical data automatically—like your IP address, browser type, and device information—to help us maintain the website’s performance and security.

How We Use Your Information
We use your information to process orders, manage your account, handle payments, respond to customer service inquiries, send promotional emails (with your permission), display submitted reviews, and personalize your shopping experience. The legal basis for processing your data may be your consent, a contractual need, legal obligations, or our legitimate business interests.

Your personal data is only shared in specific cases: with your explicit permission, when required by law, to complete your order (such as with shipping providers), or to protect our legal rights or fulfill contractual obligations. At all times, we are committed to protecting your information.

Cookies and Tracking Technologies
We also use cookies and similar tracking technologies to improve your shopping experience. These tools help us remember your preferences, analyze website traffic, optimize our marketing, and tailor our content to your interests. Most cookies are stored for up to 12 months. You can manage or disable them in your browser settings at any time.

As a customer, you have full rights under the General Data Protection Regulation (GDPR). You may access, correct, delete, or object to the use of your personal data. If you have any questions about your data or wish to exercise your rights, please contact us at hola@lulunove.com. We are always happy to help.

Thank you for choosing Lulu Nove. Your trust means everything to us, and we are committed to protecting your privacy every step of the way.